Educators who are unable to work a scheduled shift must notify their regional team by phone at least two (2) hours before the start of their scheduled shift.
Whenever possible, educators should provide notice as soon as they become aware that they may be unable to work their scheduled assignment, even if this occurs more than two hours before the shift begins. Early notification allows the Company additional time to secure educator coverage and minimize disruptions to students and school operations.
Because Lead Teachers have primary classroom and program responsibilities that often require additional planning and coverage arrangements, Lead Teachers are expected to notify their supervisor and/or scheduling team the day before a scheduled assignment whenever possible if they anticipate being unable to work.
While advance notice the day prior is strongly preferred, Lead Teachers are required to provide a minimum of two (2) hours' notice before the start of their scheduled assignment, except in the event of an emergency or other unforeseen circumstance beyond their control.
Lead Teachers should make every reasonable effort to communicate an anticipated absence as early as possible to allow sufficient time for classroom coverage and operational planning.
When calling out, educators must:
Text messages, emails, or voicemail messages left may not be considered proper notification unless specifically approved by their education consultant.
Educators are responsible for ensuring that notice of an absence is communicated to the Company. If an educator is unable to reach their regional team when calling, the educator must:
Leaving only a missed call without a voicemail or email does not satisfy the call-out requirement. Educators should make every reasonable effort to ensure their absence notification is received and documented.